Return, Refund & Cancellation Policy

Zone – Zone Lifestyle Private Limited

At Zone, we strive to ensure a smooth and joyful shopping experience for your little ones. Please read our Return, Refund, and Cancellation Policy carefully before placing an order.

1. Exchange Policy

• Products can be exchanged for another size or style within 14 days of delivery.
• Certain products may not be eligible for exchanges due to hygiene or safety reasons (e.g., innerwear, accessories, personal-wear items).
• Products purchased at 50% OFF or above are not eligible for exchanges or returns.

2. Credit Note Policy

For eligible returns, customers will receive a Credit Note (Store Credit) valid for future purchases.

• Items can be returned within 14 days of delivery for a Credit Note.
• No monetary refunds are provided.
• The Credit Note will reflect the full product value (reverse shipping charges not included).
• Validity: The Credit Note is valid for 4 months from the date of issue.

How to Use a Zone Credit Note

• Apply the credit note code at checkout in the “DISCOUNT CODE” section.
• The amount will be automatically deducted from the payable value.
• If you face any issues while using the code, contact our support team.

3. Return Policy

• We do not provide monetary refunds.
• Items must be unused, unwashed, undamaged, and returned with original tags & packaging.
• Proof of purchase is mandatory.
• Our Quality Control (QC) team will inspect every returned item.
• If the product fails QC (signs of use, damage, stains, or missing tags), the return will be rejected and returned to the customer at their cost.

4. Third-Party Purchases

For products purchased through third-party marketplaces or websites, please contact the respective platform for any return or exchange. Their policies will apply.

5. Warranty Policy

(Applicable for manufacturing defects only)

• Products discounted up to 49% carry a 3-month warranty for manufacturing defects.
• Products discounted 50% or moredo not carry any warranty.
  Please consider this while making a purchase.

6. Shipping & Courier Charges

• Free shipping is applicable on all Zone orders.
• For returns, a return courier charge may apply and will be deducted from the Credit Note.
• Credit Notes are issued only after QC approval.

7. International Orders

International orders are not eligible for returns, exchanges, or cancellations.

8. Missing, Wrong, or Damaged Products

If you receive a missing, incorrect, or damaged product:

• Contact our customer care team within 72 hours of delivery.
• You may be asked to provide photographic evidence for verification.
• Once reviewed, Zone will:
• Send a replacement product, OR
• Issue a Credit Note of the product value.

No additional shipping charges will apply for replacements.

9. Cancellation Policy

• For Cash-on-Delivery (COD) orders:
  Cancellations must be made within 24 hours of placing the order.
• For prepaid orders:
  If cancelled, a Credit Note will be issued (no monetary refunds).
• Orders that have already been dispatched cannot be cancelled.

10. Advance Payment Policy (For High-Value Orders)

For any order above ₹5000, a partial advance payment of ₹500 must be paid to confirm the order.
This amount is adjusted against the final invoice value.

Orders above ₹5000 will not be processed until the advance is paid.

11. Quality Control (QC) Guidelines

To maintain hygiene and product quality:

• Returned apparel must be unused, unwashed, unaltered, and free from stains or fragrance.
• Tags, labels, and packaging must be intact.
• Items showing clear signs of use or tampering will not be accepted.

12. Customer Support

For assistance, exchanges, or return requests, contact Zone support:
📧support@zonelifestyle.in