Shipping Policy

ZONE
Delivery & Shipping Policy

At ZONE, we want your little champion's gear to arrive quickly, safely, and in perfect condition. Please read our shipping policy carefully before placing your order.

1. SHIPPING COVERAGE & ELIGIBILITY

We ship across India to all major cities, towns, and serviceable pin codes via trusted courier partners.

We currently do not ship internationally.

To check if your pin code is serviceable, enter it at checkout. If your area is not covered, we will notify you at the time of placing the order.

2. ORDER PROCESSING TIME

Orders are processed within 1–2 business days from the date of placement, subject to payment confirmation and stock availability.

Orders placed before 12:00 PM IST on a business day will typically be processed the same day.
Orders placed after 12:00 PM IST, on weekends, or on public holidays will be processed the next business day.
You will receive a shipping confirmation email/SMS with your tracking details once your order has been dispatched.

2. ESTIMATED DELIVERY TIMELINE

Delivery Zone	Estimated Delivery Time
Metro Cities (Mumbai, Delhi, Bengaluru, Hyderabad, Chennai, Kolkata, Pune, Ahmedabad)	2–4 Business Days
Tier 2 & Tier 3 Cities	4–6 Business Days
Remote / Rural Areas	6–10 Business Days

Important:
Delivery timelines are estimates and may vary due to courier delays, weather disruptions, public holidays, or factors outside our control. Zone is not liable for delays caused by courier partners or force majeure events.

3. COURIER PARTNERS

We ship through reputed courier partners depending on your location and order type. The courier partner is assigned at our discretion based on serviceability, speed, and reliability for your pin code.

4. ORDER TRACKING

Once your order is dispatched, you will receive an SMS and/or email notification with your AWB (tracking) number and a link to track your shipment.
You can also log into your account on our website and check the status under 'My Orders'.
If you have trouble tracking your order or the tracking link is not updated within 48 hours of dispatch, please contact us at support@getzone.co.in.

5. FAILED DELIVERY & UNDELIVERED ORDERS

Our courier partner will make up to 3 delivery attempts before marking an order as undelivered. Please ensure someone is available at the delivery address during business hours.

If your order is returned to us (RTO):

For prepaid orders, we will initiate a refund of the product value to store credit, after deducting the forward and reverse shipping charges actually incurred.
COD orders returned undelivered will not be eligible for re-shipment without full prepayment.
If you wish to receive the order again, fresh shipping charges will apply.

Non-serviceable Areas:
If your pin code is not serviceable at the time of delivery despite being accepted at checkout, we will contact you to arrange self-shipment or issue a full refund.

6. DAMAGED, MISSING, OR INCORRECT ORDERS

We take great care in packaging every order. However, if you receive a damaged, incorrect, or incomplete shipment, here is what you must do:

Record a clear unpacking video at the time of opening the package. This is mandatory for raising any claims related to missing items, wrong products, or damaged goods.
Email us at support@getzone.co.in within 48 hours of delivery with your order number, a description of the issue, and the unpacking video.
Claims raised after 48 hours or without an unpacking video may not be accepted.

We will not be liable for pilferage or damage claims if:

The unpacking video is not provided.
The claim is raised after 48 hours of delivery.
The packaging has been disposed of before our investigation is complete.

7. CASH ON DELIVERY (COD) ORDERS

COD is available on select pin codes only. Availability is confirmed at checkout.
A non-refundable COD handling fee of ₹49 is charged per order.
Zone reserves the right to disable the COD option for accounts with a high rate of order non-acceptance or returns, in line with our Fair Usage Policy (see Section 10).

8. FAIR USAGE POLICY

We strive to provide a seamless experience for all our customers. However, to ensure fairness across our customer base, we have a Fair Usage Policy in place.

If an account is identified as having an unusually high rate of order returns, refusals to accept delivery, or abuse of our free exchange policy, Zone reserves the right to:

Disable the COD payment option for that account.
Apply shipping charges on all future orders, regardless of order value.
Restrict or limit exchange and return privileges.

This policy protects the availability of our products for genuine customers and ensures the health of our delivery ecosystem.

9. BULK & WHOLESALE ORDERS

For institutional, bulk, or wholesale orders, delivery timelines and shipping charges will be communicated separately at the time of order confirmation. Please contact us directly for details.

10. CONTACT US

For any shipping-related queries, please reach out to us:

Email	support@getzone.co.in
Response Time	Within 24–48 business hours
Policy Effective Date	April 2026

Zone | support@getzone.co.in | zoneworld.in

This policy is subject to change. Please check our website for the latest version.